COVID-19, a message for our customers

At Paula's Choice our customers and community are at the core of what we do each day. Our hearts go out to all those impacted by COVID-19. We continue to be advised to make changes in our daily lives, but one thing that won't change is our commitment to inform and serve you. The safety of our customers, employees and their loved ones remains our top priority.

Please read on for our latest updates and to see how we are adjusting the way we work in the new normal.


We're still here for you

You can continue to order your favourite skincare products from our website. We’re taking proactive steps to avoid disruptions to product availability, but you may find that some of our products are temporarily unavailable. You may also find that your order takes a little longer than usual to reach you.

Some of our delivery partners have changed the way they deliver our parcels to keep deliveries safe. They may leave your package in a safe place and signatures may no longer be required. Learn more on our shipping page.

We’re also helping by doing what we do best – sharing skincare knowledge. Many of us are wearing protective face masks on a regular basis and are experiencing additional skin concerns as a result. Our how to keep skin healthy while wearing PPE and protective masks article was recently put together by our research team. It contains practical tips and advice to help our customers who are experiencing such concerns.

Our skincare experts are always here to help you with your skincare questions. Please get in touch for personal skincare advice.

Safety comes first

We are closely monitoring conditions where our products are manufactured. Our warehouses are following local government regulations along with our normal safety protocol and working in a clean environment to ensure that our products are manufactured and shipped to you safely.

The majority of our employees are continuing to work from home. We have also followed local government regulations to create a safe working environment in our European head office for employees who are unable to work from home or find it difficult. We will continue to follow government advice on a country by country basis.

It's time to take care of each other

Research and testing have always been central to who we are, which is why Paula's Choice Skincare is donating $50,000 to the COVID-19 Solidarity Response Fund for World Health Organization. The COVID-19 Response Fund works to track and understand the spread of the virus, ensure patients get the care they need, gives frontline workers essential supplies and information, and accelerates efforts to develop vaccines, tests and treatments.

A note from our founder, Paula Begoun

"During this time of uncertainty, I want to remind all of us that we’re often at our best when life is challenging. It’s in these moments that we seek to help others and remember the true meaning of life. For Paula’s Choice Skincare, regardless of the obstacles we’ve faced along the way, these have always been our values and how we get through whatever comes our way.

The other morning, I was reminded of how important routine and skincare is to me – especially when everything else feels out of control. It’s the perfect moment to slow down, care for myself and stay grounded in the present.

I hope you experience that same moment of calm and confidence through the simple but powerful act of caring for your skin. Rest assured that no matter what, we will always be here to give you the right information to take the best care of your complexion.

Wishing you great health and loving support from all of us here at Paula’s Choice Skincare."